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DESKTOP SUPPORT :
§ Provide central helpdesk for all
computing questions about
services, hardware, and software
§ Track problems through incident ticketing system
§ Provide hands-on assistance with software/hardware problems
§ Research, test, and deploy new tools and technologies
SERVER SUPPORT :
§ Server Monitoring
§ Server Management
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24/7/365 Support |
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30 Minutes Response Time |
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5 hours Resolution Period |
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Dedicated Technical support team for managing Linux and Windows servers |
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Multiple Control Panel Support |
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Level 1, Level 2, Level 3 Server Support |
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Platforms - Redhat, Fedora and all flavors of Windows |
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Server Maintenance and Security (Monitor Services, Updates, Hotfixes, Patches and Optimization) |
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