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RCS CARE is a comprehensive call management system that provides seamless coordination between all customer problems by integrating people, process and technology to maximize relationships with all customers.
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Web based multi-user and customizable |
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Custom reports |
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Solution search and knowledge management |
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Auto routing and assignment of calls |
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Auto-escalation to meet service level agreements (SLAs) |
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Multi-channel communication, including wireless Support |
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Case Study :
 RCS CARE
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