Managed Communications

Managed Communications

RCS’s Managed Communication Services are designed to improve end-user productivity and help better utilize voice-based resources. RCS uses best practices and methodologies to design and manage each organization’s multi-vendor, multi-technology voice networks. Our services help standardize processes and the 24×7 management of communication services help ensure maximum uptime for critical voice and business applications, reducing network outages hence lowering MTTR significantly. Unified communications is expected to transform businesses in the same way the Internet had changed the business landscape in the previous decade.

  RCS’s Managed Communications Services

Communication enterprise telephony
Contact center
Unified messaging services
VoIP provisioning
Conferencing & Collaboration
IP infrastructure

Our voice services cover both onsite and remote Managed Voice services. Our Managed Communication Services also cover consulting for design and deployment of Microsoft Unified Communications Solutions, as well as Cisco and Avaya IPT infrastructure.

Product expertise for Managed Communication Services covers

  • Analog, digital and IP phone setup,
  • Avaya and Cisco Call managers,
  • CMS and Call Center ELITE,
  • Symposium ACD, Contact Center 6
  • Voice Recording – Nice logger and Variant logger
  • Avaya Intuity and Octel Voicemail,
  • Meridian Mail, Nortel Meridian 81c, 61c and 11c
  • Nortel MUX – Passport 7450
  • Microsoft LCS 2005 and OCS 2007

One of the main focuses of unified communications is to reduce communication latency. Our Managed Communication Services ensure that you get the best out of your data and voice networks with timely support. RCS provides L1, L2 and L3 unified communications support for enterprise and call centre customers who want to outsource part of their work like change management, incident management for cost efficiency and improved SLA. RCS also offers advanced monitoring tools to manage the IP telephony infrastructure setup to ensure that customers do not have to invest heavily in tools and IPT expertise.