RCS CARE

RCS CARE is a comprehensive Help Desk Management system that provides seamless coordination between all customer problems by integrating people, process and technology to maximize relationships with all customers.

RCS CARE  integrates your help desk requests to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. RCS CARE is a highly customizable, easy-to-implement help desk software. More than 100 Companies in India uses RCS CARE to manage their IT help desk.

Incident Management

Restore normal service of operation quickly with the comprehensive incident management in RCS CARE. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.

Problem Management

With RCS CARE problem management, eliminate the root cause effectively and put an end to firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations.

Change Management

Through RCS CARE Change Management module, provide structured and prompt handling of all changes in your IT infrastructure.

Reports
Know what is happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards in RCS CARE.

Integrations

RCS CARE integrates with many platforms right from monitoring tools, User management tools to API based integrations to save time and resources.