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At RCS, we manage IT infrastructure for
clients around the globe. We have well
defined service level agreements that
provide you with the assurance of
consistently superior performance. Be it
multiple service windows, availability or
technologies, we have the flexibility and
agility to ensure that your IT
infrastructure is always responsive to your
business needs. For instance,
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Our broad offerings are
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Consulting and Systems Integration
Our consulting services cover the entire
gamut of data center requirement analysis
and design. Our systems integration
capabilities address the complete life cycle
of a solution, from requirements analysis
through solution development, installation,
rollout, acceptance testing, end user
training and vendor management. Our service
areas include servers, storage area
networks, load balancing solutions, high
availability solutions, security framework
and disaster recovery planning.
Data Center Management
We offer the complete spectrum of data
center management services that can help
your organization capitalize on business
opportunities and result in real
improvements in profitability. These range
from technical and change management support
to process optimization and disaster
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We offer expertise across products from all
major vendors like Cisco, Lucent, Nortel,
and 3Com and are a single, fully accountable
source for your networking needs. Our
services include:
Network audits
Our detailed audits help you create a
baseline for your network architecture and a
road map for future needs. Recommendations
include ways to reduce network outages,
improving throughput, optimizing resources /
investment and planning for future
expansion.
Network architecture services
We assess your existing network
infrastructure, understand your current and
future networking needs, and formulate a
network strategy and solution design to meet
your business needs today and in the future.
Network integration services
We plan and implement your networking
solution, including project management,
installation planning, product installation
and customization.
Remote network outsourcing services
We improve your network availability through
remote monitoring, performance reporting and
problem, change and configuration management
Network management and support
services
These include monitoring and reporting of
network availability and performance,
configuration management and fault
management. These services optimize your
network performance and proactively manage
operational issues to ensure smooth,
uninterrupted running on a 24x7x365 basis. |
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We help you manage your server environment
and backup effectively to maintain
performance at optimum levels. Our server
and backup management offerings ensure that
server parameters and operating systems are
administered and tuned well. Our
deliverables include:
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Operating system
administration
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Performance
monitoring of servers (monitoring
CPU, disk space, memory utilization)
and fine tuning. |
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Storage solutions
management
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Backup management
and restoration drill exercises
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Configuration
management
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Management of
upgrades and patches
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First level diagnosis of server
problems and escalation of hardware
problems to vendors Our offerings
span multiple environments,
platforms, operating systems and
tools: |
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Solaris, HP UX, AIX, SCO UNIX.
Digital Unix, VMS , NT and
Windows-2000
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Clustered
environment with Sun Clusters,
Qualix Clusters and Microsoft
clustering.
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Performance
monitoring and tuning using tools
like Unicenter TNG, HP OpenView, and
Solstice Symon.
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Storage solutions
from EMC, Clarion, SUN and HP
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Complete range of
SUN Enterprise Servers including
E10K, all versions of Solaris 2.x
from 2.0 to 2.7 and the SUN Internet
range of hardware like the Netra
series.
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SUN software
environments like Sun Cluster 2.0
and 2.1, Sun HA, Sun Cluster 2.1,
Online Disk Suite, Solstice
Enterprise
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Backup, backup
software from Legato and BMC,
Solstice Symon etc.
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HP Servers - N
Class, HP UNIX and Digital UNIX |
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Our database services provide for secure,
optimal management and increased database
productivity. Our services range from
database design and enhancement to
installation / upgrades, backup /
restoration and performance and capacity
management. We have a proven track record
with database management systems in multiple
systems and environments
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Messaging Architecture Services:
We assess your current messaging
infrastructure, understand your current and
future messaging needs, and formulate a
messaging strategy and solution design to
meet your business needs.
Messaging Integration Services:
RCS mail integration services includes
deployment, planning and execution,
including client installation and data
migration for messaging systems and
applications. We also enable communication
among disparate mail systems. We can
integrate and/or consolidate your different
messaging systems, linking your business
units and extending your company globally.
We also offer system upgrade service for
upgrades with minimal disruption of
business.
We provide the services in the
following technologies:
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Microsoft®
Exchange™ with Microsoft® Outlook™
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POP-based
messaging infrastructure
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Exchange 2000
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Netscape
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Messaging Systems Administration
With many applications riding over the
messaging systems to touch the users, it
becomes critical to ensure users are well
connected. RCS's messaging systems
management services help you ensure smooth
functioning of messaging systems. Our
offerings address the complete management of
messaging systems and our services include:
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Administration of
mail servers
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User account
management
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Backups and
transaction log management
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Monitoring mail
queues
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Managing post
offices and mail boxes
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Management of
internet mail systems
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Implementation of
mail policies |
We provide these services for
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Microsoft®
Exchange™ with Microsoft® Outlook™
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POP-based
messaging infrastructure
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Exchange 2000
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Netscape
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Lotus Notes
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RCS is the largest remote technical support
provider in India and has deep experience in
helping companies execute offshore
strategies to reduce costs, enhance quality
and improve customer satisfaction &
experience. RCS has developed expertise in
helping customers transition their onsite
help desks to an offshore model and the
experience gained in managing these
operations are cross-leveraged for new
customers, for both cycle time reduction in
transitioning services and reusable
methodologies for implementing similar
services for other customers.
RCS offers multi-channel (voice-based,
e-mail, web-based & chat-based) technical
support services. RCS's helpdesk services
can be tuned depending on the size of the
company and the array of technology being
supported. The requirements for IT help desk
support ranges from basic trouble ticketing
and first level support for medium-sized
companies, to large corporate help desk
operations needing a complex mix of
proactive and self-service tools, remote
control and diagnostics and strict
service-level tracking and reporting.
Our help desk services include :
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Setting up
offshore IT help desks for IT
infrastructure support and
management
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Providing single
point of contact for IT users of an
enterprise across locations and
geographies |
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IT Infrastructure
support covering desktop/laptops,
servers, operating systems, office
productivity suites, email & browser
support, network & connectivity
issues, line of business & custom
applications
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Incident
management or (trouble ticket
management) for user queries, so
each issue is logged and monitored
until resolved
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Workflow engine
to move issues through a defined
flow from open to closed, including
monitoring that response time is
within the guidelines of any
existing service-level agreement (SLA)
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Web self-service
allows employees to access online
knowledge bases to search for
solutions, open and update support
incidents and even perform password
resets
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Technology
refresh – Enhancements and upgrades
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Implement leading
help desk technologies such as
remedy, advanced help desk (from
CA), magic help desk, track IT,
service desk (from HP), vantive,
clarify etc.
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Remote management
using remote troubleshooting tools
for effective first call resolution
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Knowledge base
creation and updation
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Asset &
configuration management – Single
point for managing hardware and
software assets using both remote
discovery and asset tracking tools
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Software
distribution and license management
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Security
management and virus control
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Performance
management and reporting
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Change management
– Trend analysis and pro-active
change planning
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The help desk services cover Level 1 / Level
2 and higher levels of support across a wide
range of products and technologies.
We build our solution to ensure:
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A smooth
transition in order to enable a
quick startup and minimal disruption
of service
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Optimize existing
client investments in technology to
keep startup costs low
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Flexibility of
the solution to scale to additional
numbers / types of applications
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RCS has invested in world-class
infrastructure set-up and maintenance with
the twin objectives of servicing our clients
with the best service levels possible and
being ready to serve our rapidly expanding
client-base and work force. The guiding
philosophy has been to define the standards
in this industry rather than following them.
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Core Service Offerings
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Desktop computer
configurations
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Standard office
application management and support
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Technology
refresh - upgrades
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Personal computer
maintenance through single point of
contact
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User support -
latest remote management tools used
to resolve problems on the first
call
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IT help desk
services - single point of contact
for problems and service
enhancements
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Total cost of
ownership - stable environment that
maximizes technology, processes, and
economies of scale to lower the
costs
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Desktop
standardization and imaging
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Asset management
- single point for acquiring,
deploying, and managing computer and
software assets using both remote
discovery tools and physical
tracking
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Customized
standardized software suite - can
include office suite, e-mail, and
internet browser etc. |
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With today's run-away storage growth and
costs, organizations are proactively
managing their storage resources, much as
they manage other valuable and limited
company resources. Storage resource
management (SRM) policies and software tools
can help you increase the ROI from existing
storage investments, control storage costs
and usage, and effectively plan for future
storage growth.
At RCS, we can help you design, implement
and monitor an effective Storage Resource
Management Policy. This ensures that storage
devices such as disks and file systems are
kept available for business usage and to
meet SLAs. It greatly reduces the effort and
time you spent on managing storage farms and
backup jobs. The result is operational
efficiency, higher utilization of
storage/backup infrastructure and reduced
Total Cost of Operation.
Our expert teams support all your
storage and backup management requirements
like:
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SAN / NAS / DAS /
Backup solution design and deploy |
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Storage and
backup monitoring and management –
onsite and offshore |
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Storage resource
monitoring and management
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Disaster recovery
and replication
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