Multiple service desks to assign and track tickets seperately for each functional department
Procurement to Retirement Platform
p2r is a comprehensive Enterprise Asset Management System. It has modules for evaluating and on-boarding of vendors, p2p - procure to pay, assigning and tracking fixed assets, asset audits, depreciation and asset retirement with e-waste policies.
Our services include tagging and verifying fixed assets and asset audits.
p2r can help an organisation reduce its spend on procuring and maintaining fixed assets substantially. It helps procure assets from the best sources at best prices, identifies unused assets and tracks misplaced or missing assets. It also tracks what the assets are used for and how.
Our Browser Based products have been providing World Class solutions for Service Management, Asset Management and Tracking and Compliance Management for over two decades. Our customers include many in Fortune 500 like Honeywell, GE, TESCO, EY and Deloitte.
UNIDSK is a comprehensive Enterprise Service Management System. It has multiple helpdesks and SLAs. Agents can be intimated directly on service requests.
UNIDSK can automate many manual processes in an Organization.
UNIDSK has dashboards to view critical data on different processes which can help analyse root cause and improve continiously.
Administrators can simply configure different tasks iof a process and assign stake holders and agents. They can also configure SLAs associated with each task. Once this is done, the system is ready for use.
Users can log service requests for various processes assigned to them. Different SLAs can be configured for different sets of users and processes.Users can also track the progress of their requests.
Agents can taks requests from HelpDesks or they can be alerted automatically. Once an agent takes over a request, the progress can be monitored by all assigned stake holders.
Varience in SLA achievement can be tracked and alanysed for finding root causes. This analysis can help in taking effective measures for improving processes.
MEREDIAM has configurable helpdesks. Different processes can display requestes in different helpdesk screens. These can be monitored by multiple helpdesk leads.
Agents can be alloted for specific processes and can be attached to corrosponding helpdesks.
DASHBOARD provides a visual representation of aspects like completed requests, SLA adherences, Agent effeciency. They can be seggregated between different processes.
These DashBoards help in assessing the effeciency of the processes resulting in effecient planning.
KNOWLEDGE BASE is a collation of data about the different aspects of a process. It can contain details of tolls used and their technical guides and manuals. These can be uploaded into Merediam and can be made available for agents.
Our service scheduler helps organizations efficiently and easily manage repetitive service requirements.
Multiple alerts can be scheduled to different stakeholders and service delivery agents.
e-Requisition
Simple form based request with configurable form format for daily, weekly, monthly and yearly schedules.
Approval Workflow
Multi-hierarchy approval work flow. This is configurable to suit existing workflows.
Alert Engine
Configure alerts prior to schedule and send alerts
Service Delivery
Deliver Request and measure policy adherence
Handling high volume of requests, some that are quick and easy to reply to while others require research.
Handling requests for leave, changes to health plans, training and staffing, salary enquiries, and on-boarding new employees
Approving expenses, sending invoices, tracking payments.
Reviewing and approving documents, requests for standing contracts/forms, and certifying documents.
On-boarding new employees and performing security checks and audits.
Requesting office supplies, managing printing and courier services, and tracking meeting rooms.
Managing requests for repairs for electrical
equipments, furniture etc.
Request for transport for official travel.
Easy ticket tracking process enable teams to respond to requests more quickly, leaving inboxes less cluttered.
Once reporting techniques are established, reliable metrics offer a high level of visibility, so that problem areas are easy to identify.
As processes help define roles and responsibilities, internal users will become more satisfied with request expectations – and as internal users are satisfied, external customers will see this improvement as well.
With more business processes using the ESM solutions, higher utilisation of equipments and resources increases the ROI drastically.
p2r is a Browser Based, User Friendly and Customizable Enterprise Procurement Platform. Advanced web technologies are used for Reliability, Stability and Security.
It can be accessed from anywhere using a browser through Cloud.
SAP, Oracle
Bapi, Web Services or Views
Active Directory, LDAP, Google OAUTH
Peoplesoft, XingHR
Microsoft - SCCM
IBM - Tivoli
ManageEngine
p2r has configurable modules, when put together, takes care of all processes needed from procurement to retirement of assets. If the customer chooses to use a different application for a specific function, that application can be seamlessly integrated with p2r platform using APIs or other standard protocols.
KNOWLEDGE BASE is a collation of data about the different aspects of a process. It can also contain details of assets and their technical guides and manuals. These can be uploaded into p2r and can be made available for users.
DASHBOARD provides a visual representation of aspects like completed requests, pending POs, assets owned by cost centers, audit progress etc. These DashBoards help in visualising process flows, asset movements and distribution.
Our alert engine, keeps every stakeholder alerted on all tasks awaiting their action. Alert engine can be configured as service scheduler to efficiently and easily manage repetitive process requirements.
Multiple alerts can be scheduled to different stakeholders.
Procurement
Alert engine can trigger to send details of overdue deliverables from vendors. It can alert service staff prior to expected goods delivery making them prepared for installations.
Tracking
Compliance tasks and audits that happen in pre-defined intervals can be configured to trigger alerts to stake-holders about approaching tasks.
Service Management
Periodic maintenance schedules can be configured to trigger alerts to service team about approaching service requirements.
p2r is a product of RCS Tech llp. RCS is a technology company that provides software services through customisable products to meet various needs of many fortune 500 companies. Some of world's largest engineering companies and banks use the services of RCS.
Started in 1999 with headquarters in Bangalore, India, RCS serves many customers in the Americas, Europe, and the Middle East. Team RCS employs of over 450 engineers with expertise in the areas of Service management, Fixed assets accounting and Compliance management.
For product and services related information:
info@rcssoft.com
India: +91 9980 633323
London: +44 7377110541
Berlin: +33 6 17 85 67 10
Toronto: +141 64366429
For HR related queries:
hr@rcssoft.com
+ 91 96320 00377
Corporate Office:
RCS Tech Park,
38, Lake Road, Doddakanelli
Bangalore, India, 560035